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  Dear Lean Summit Africa 2007 delegate,  

Many of you took the time to respond to my questions regarding a name and legal entity: overwhelmingly you opted for ‘Lean Institute Africa’ and a not-for-profit registered company.  A majority also wants to keep the momentum of the Lean Summit Africa 2007 and called for another Summit in 2008 – so, with Upavon, we are exploring that.  

It has been great to have continuing messages of support for LIA and the promotion of Lean, as well as individuals volunteering skills and resources – including the domain name: www.lean.org.za! Lorraine Govender and I are making slow but steady progress in getting the legal stuff together, including getting the founding documentation from Lean Enterprise Australia.  

I am delighted to report that Clive and Jenny Froome of Upavon have volunteered their organization’s considerable administrative competence in support of LIA for six months at the ‘cost of incidentals.’  We are also planning to run workshops on the Lean workbooks through them during 2008.  

Lorraine and I have also spent many hours analyzing the DVDs of the Balle game in order to re-constitute it.  Michael told us we could try, but ‘would not succeed’!  We have had one trial at running the game ourselves, with more than enough success to encourage us to press on.  

My ongoing research and counseling in the Lean arena continues to both challenge and inspire me.  I have seen some great applications in healthcare recently, and reviewed some fascinating applications in the financial services sector.  Visits to some factories have reminded me of how little uptake there has been in South Africa – and what an opportunity that presents as we press ahead in the effective practice of the principles.  

So why has the uptake been so slow?  I was reminded that this is not just a local question when reviewing Jim Womack’s LEI website a few days ago.  One of Jim’s correspondents, Dan Mulloy, had this to say:  ‘I worked at Toyota, GM and as a consultant and have always marvelled how difficult it is to learn Lean and truly understand TPS.  While at Toyota, I learned that the (Toyota) experts appreciate and insist on what I call the value of “discovery.”  The expert should only guide the journey of discovery.  You cannot pour an understanding into someone's head, Lean and TPS must be experienced.’  

Mulloy goes on to complain that ‘Many companies try to implement one of the lean tools by buying an expert and expecting the organization to accept and internalize by either the strength of personality or other enlightenment. These initiatives usually end with operations going back to the old way soon after the expert is no longer engaged.’    But, remember he has also worked as a consultant.  Oftentimes an organisation can only make progress with a consultant or sensei at their side.  Consequently he admonishes: ‘The expert should only guide the journey of discovery.’  

And, as Michael Balle likes to point out, there are no experts; there is only experience.  So I wish you more experience in your Lean journey of discovery in 2008!   

Kind regards  

Norman Faull