This is my second attempt at this newsletter. The first was about this plug, attached…
lean28 September 2015
A major challenge that all customer-facing service organisations have is that customers require the service…
lean24 August 2015
Stopping the Line: A Visit to Abidjan, Ivory Coast. I recently visited Abidjan in the…
lean26 November 2014
Lean is a management system for seeing normal from abnormal right now and responding right…
lean4 November 2014