Aug 24, 2015 | News, Uncategorized
A major challenge that all customer-facing service organisations have is that customers require the service when it suits them, rather than as it suits the supplier. This presents an acute version of the common challenge to match the more or less fixed capacity of a...
Aug 20, 2015 | Uncategorized
The next Lean Summit Africa will take place in Cape Town from 19 to 21 October 2016. We are very honoured that the keynote speaker will be Mike Rother who developed the Toyota Kata method of improvement coaching. If you are interested in sponsoring the Summit, or...
Jul 30, 2015 | News, Uncategorized
Following the implementation of the Lean approach in four Gauteng hospitals, there have been drastic reductions in patient waiting times. Following the implementation of the Lean approach in four Gauteng hospitals, Chairman of the Lean Institute Africa (LIA), Prof...
Jul 28, 2015 | Uncategorized
We are delighted to be bringing our friend and sensei Mr Furuhashi, with whom we’ve had a 20 year relationship, back to South Africa before the end of this year. He will be facilitating a Best Practice Workshop at Pailpac in Durban, a leading open-top plastic...
Jul 27, 2015 | News, Uncategorized
A new ‘ERA’ for South Africa and Lean How do we balance these three things? Serving the customer, i.e. getting the job done according to requirements Respect for people, especially those performing the work, and Standard work Francis Fukuyama, a third generation...
Jul 16, 2015 | Uncategorized
Written by Dr John Toussaint The full article is published on Planet Lean Dr John Toussaint summarises his article about a system-wide lean healthcare transformation by saying: ‘Learnings from many healthcare organisations around North America have led to the...
