By John S. Toussaint, MD, and Montgomery “Monk” Elmer, MD This is taken from the Catalysis website, with permission from Dr John Toussaint and Dr Montgomery Elmer, the authors: "The spread of “best practices” is important in today’s rapidly evolving health care...

FEATURE – Only when we go where the action is, do we begin to truly understand the work. Rose Heathcote joins the Emergency Medical Services in Cape Town for a day. Words: Rose Heathcote, who took part in the ride along while she was CEO of Lean Institute Africa. How...

INTERVIEW – A private healthcare group in South Africa has carefully studied the unique challenges it faces and customized its approach to improvement accordingly, embarking on a lean journey to better patient care. Interviewee: Sharon Vasuthevan, Nursing and Quality...

INTERVIEW – Rose Keanly discusses the role of lean in a strategic business transformation in the financial services sector and the dos and don’ts of bringing lean to a large organization. Rose Heathcote: What triggered the need for a transformation at Old Mutual? Rose...

In our work with organisations and people embarking on the Lean Transformation Journey we often hear people say that “buy-in” by top management is an essential success factor. Indeed, research confirms that top management commitment is a critical success factor for...