Monday, 27 October – Site Visit & Case Study

8:30am Welcome and Introduction

Lean Institute Africa

8:45am Keynote Address

Christopher Thompson, Director – Lean Institute Brasil

9:30am Panel Discussion – Organizational Leadership & Culture

Facilitated by Ben Hoseus

10:30am Networking Break

10:45am Breakout Sessions

• Empowering People for Continuous Improvement – Fika Mahleza, Production Engineer – HENSOLDT
• Lean Enterprise as a Dissipative Structure: Citizen-Centric Governance in a Rapidly Evolving City by Matthew Ferguson – City of Cape Town

11:45am Lunch

12:45pm Keynote Address

• Applying lessons from Africa’s Big 5 in re-nergising the Transnet Continuous Improvement journey by Chris Faure, Continuous Improvement Lead – Transnet

1:30pm Presentation

Aeysha Augustus, Deputy Director of Red Tape Reduction Unit – Western Cape Government

2:15pm Breakout Sessions

• Unlocking Digital Transformation in the Supply Chain by Sanera Maharaj,  Head of Operations – MAHLE Aftermarket
• Visualizing Value: Lean Flow and Kanban Dashboards for Citizen-Centric Service Delivery by Ebrahim Amed and Mark Lewis, City of Cape Town

3:15pm Networking Break

3:30pm Panel Discussion – Healthcare Innovation

Facilitated by Tshepo Thobejane

4:30pm Closing Remarks

Lean Institute Africa

6:00pm Speaker’s Dinner

Venue to be confirmed, near V&A Waterfront

Panel Discussion – Organizational Leadership & Culture

• Phil Isle, Partner – Contract SA
• Christiaan Grové, Partner – GrowthLabs

Panel Discussion – Healthcare Innovation

• Lizan Henning, Process Improvement Engineer – Mediclinic
• Mr. Grey Dube, Former Chief Executive Officer – Leratong Hospital
• Garth Hankey, Lean Practitioner – Groote Schuur Hospital
• Faisal Hassen, HOD Continuous Improvement and Projects – Western Cape Blood Service

Daily Management: Executing Strategy through Lean Leadership

Workshop Title:

Daily Management: Executing Strategy through Lean Leadership

Workshop Description:

This workshop provides participants with a deep understanding of how to deploy Daily Management (DM) as a core enabler of lean transformation. Rooted in strategic alignment and frontline engagement, DM connects long-term goals with daily activities. Through hands-on exercises and real-life examples, participants will learn to lead daily routines that drive performance, accelerate learning, and develop people. The workshop equips leaders with the mindset and tools to create clarity, focus, and accountability at all levels.

Who Should Participate:

• Business Leaders and Managers responsible for execution and team performance
• Supervisors and Coordinators leading frontline teams
• Lean Practitioners and Continuous Improvement Professionals
• HR and People Development professionals involved in leadership development
• Strategy and Transformation Officers aiming to align daily work to strategic goals

Main Objectives and Goals:

• Understand how Daily Management connects strategy to execution

• Learn to design and lead effective daily routines and tiered meetings

• Apply structured problem-solving to drive continuous improvement

• Create visual management systems to increase clarity and accountability

• Develop people and leadership capabilities through purposeful coaching

Macro Agenda:

• Introduction to Daily Management and Lean Leadership

• Strategic Alignment: From Hoshin Kanri to frontline goals

• Designing Visual Management and Performance Indicators

• Tiered Daily Meetings: Routines, roles, and focus

• Structured Problem-Solving with PDCA

• Coaching and Reflection Routines

• Role of Leadership in Driving Engagement

• Common Pitfalls and How to Overcome Them

• Hands-on Practices and Group Activities

• Building a Roadmap for Implementation

Objective:

This workshop empowers leaders and teams to bring strategy to life through well-structured daily routines. By combining theory with high-impact activities, participants will leave with the mindset, tools, and confidence to build or improve a Daily Management system tailored to their organization’s reality.

Lean Digital Transformation: Mastering Disruption for Competitive Advantage

Workshop Description:

This workshop, inspired by Pascal Dennis’s book “harnessing digital disruption”, provides participants with the tools and frameworks needed to navigate the digital landscape effectively. Through a combination of theoretical understanding and hands-on activities, attendees will learn to integrate lean thinking with digital innovation strategies to enhance customer value, streamline processes, and foster a culture of continuous improvement and agility.

Who Should Participate:

Business Leaders and Managers across all sectors looking to drive digital transformation.

Digital Transformation Officers and Innovation Managers seeking lean approaches to innovation.

Product and Service Design Leaders and team members aiming to improve customer experiences.

Continuous Improvement Specialists interested in applying lean principles to digital projects.

Main Objectives and Goals:

• Understand the impact of digital disruption and the role of lean thinking in navigating it.
• Learn to define problems effectively and identify opportunities for innovation.
• Apply customer journey mapping and persona creation to enhance user experiences.
• Utilize design thinking and lean methodologies to develop actionable strategies for digital transformation.
• Create a plan to implement lean digital transformation initiatives within your organization.

Macro Agenda:

• Introduction to Digital Disruption and Lean Thinking
• Defining Problems and Identifying Opportunities
• Identifying types of problems and areas for innovation
• Customer Journey Mapping & Persona Creation
• Hands-on activity: Mapping out customer journeys and creating personas
• Design Thinking for Digital Solutions
• Introduction to the Design Thinking process
• Hands-on activity: Design Sprint – generating and refining ideas for digital solutions
• Applying technology to enhance customer experiences and streamline processes
• Developing an Action Plan for Lean Digital Transformation
• Creating a roadmap for implementing changes
• Measuring success and continuously identifying and overcoming potential challenges.

Objective

This workshop is structured to ensure participants not only gain theoretical knowledge but also apply what they learn through practical exercises, which represent a significant portion of the day’s activities. This approach is designed to empower attendees with the confidence and tools to initiate or further their organization’s digital transformation journey effectively.