TWI Basic Training: Job Instruction and Job Relations

Empower your leadership and team performance through globally recognized TWI Basic Training.

When leaders face challenges in achieving business objectives while adhering to company values and policies, TWI Job Instruction (JI) and TWI Job Relations (JR) provide essential tools to lead teams effectively.

Job Instruction (JI) focuses on improving training skills to ensure standardization and efficiency.
Job Relations (JR) builds leadership abilities to solve team challenges, strengthen relationships, and improve morale.

Both courses are globally certified and will provide participants with actionable skills to drive measurable results in their organizations.

What Makes Our Program Unique?

  • Globally recognised certification in TWI Basic Training
  • Practical, hands-on learning that can be applied immediately
  • Facilitated by experienced Lean and leadership practitioners
  • Focused on real workplace leadership challenges
  • Designed to deliver measurable operational and people outcomes
  • Suitable across manufacturing, service, healthcare, and public sector environments
  • Combines leadership development with operational performance improvement
On-site
Our hands-on, on-site packages are customised according to the client’s individual needs, team size, schedule and availability.
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"Empower your leadership capability and team performance through globally recognised TWI Basic Training."
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Who Should Attend?

This programme is ideal for:

    • Supervisors
    • Team leaders
    • Operations managers
    • Shift leaders
    • Frontline leaders
    • HR and L&D professionals
    • Continuous improvement practitioners
    • Anyone responsible for training and leading teams

What Will The Training Cover?

Participants will learn how to:

    • Train team members using a structured and repeatable method
    • Standardise work instructions for improved consistency
    • Improve team capability and speed to competence
    • Address people issues fairly and effectively
    • Strengthen leadership confidence and communication
    • Improve employee engagement and morale
    • Drive better performance through people leadership

Course Structure

Job Instruction (JI)

  • Introduction to TWI methodology
  • The four-step instruction method
  • Standardised training practices
  • Practical simulations and exercises
  • Workplace application scenarios

Job Relations (JR)

  • Foundations of people leadership
  • Problem-solving for team challenges
  • Conflict and morale management
  • Case studies and role-play sessions
  • Action planning for workplace implementation

Facilitators

Ben Hoseus

Ben Hoseus has broad experience across multiple sectors, with a focus on both the public and private domains.

He has successfully led the development and execution of impactful Lean initiatives in various countries globally, driving lasting improvements in process efficiency and organizational transformation. Ben is deeply committed to leadership development and continuous improvement and brings a wealth of expertise in business strategy and operational excellence.

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