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Lean Health Summit 2019

Summit Purpose

Encourage the healthcare community to advance lean thinking and practice in their facilities to improve efficiencies, impact staff morale and delight patients. During the Summit you will hear case studies and talks from Lean CEOs and Leading International Lean Practitioners on meeting the challenges in raising performance in healthcare and related organisations

Our Misson

Build a community of lean practitioners through action research and knowledge sharing, to help organisations serve their customers better.

31 OCTOBER 2019

R4 400

Per Deligate, Ex Vat

Get in touch with us should you require a quote or assistance with a manual registration.




Founder Catalysis, USA Former Healthcare CEO Award-Winning Author

Presenting on Leadership and Behaviours for Whole-System Transformation

John is an Internist and one of the foremost figures in the adoption of enterprise excellence principles in healthcare. He founded Catalysis a nonprofit education institute in 2008. He has published articles in major medical journals such as Health Affairs and JAMA and in business journals such as Harvard Business Review. He has written three award winning books chronicling the journey of many organization on the journey to enterprise excellence. He continues to be a student of building excellence into healthcare operations. He has learned from over 200 organizations in 19 countries transferring this knowledge into articles and books and to executive teams around the world.


Medical Doctor Catalysis, USA

Presenting on The Outpatient Model Cell and Engaging Physicians in Lean Transformation

Montgomery has been practicing family medicine for 30 years, the last 25 with ThedaCare, a cradle to grave health system in northeast Wisconsin. Dr. Elmer graduated from the University of Iowa, College of Medicine 1986 and completed his residency program with the University of Wisconsin Family Medicine program in 1989. During his tenure at ThedaCare, Dr. Elmer served on the Board of Directors from 1994-2003 and has been Chairperson of the Physician Compensation Committee for Thedacare Primary Care Physicians since 1994.

In addition, Dr. Elmer was the physician leader in the implementation of the model cell for a new delivery model for physician practice at Thedacare, including Epic system outpatient development and implementation, open access practices, and adoption of lean practices.

Dr. Elmer also serves in the community as Kimberly Area School District Board member and president (since 2008), where he has introduced lean concepts. And he was the recipient of the Wisconsin Family Physician of the Year in 1998.


CEO Charlotte Maxeke Academic Hospital

Presenting with Grey Dube on Lessons from Leader Behaviour Changes at Two Gauteng Hospitals

Gladys MSc (Physiotherapy), MPH (Hospital Mgmt) is the Chief Executive Officer at Charlotte Maxeke Johannesburg Academic Hospital, one of the ten central hospitals and main teaching hospital of the University of the Witwatersrand. She held a number of leadership and management positions in various hospitals in the Gauteng Province. She was trained as Physiotherapist (MSc in Physiotherapy) and later on completed a master degree in hospital management from the University of the Witwatersrand. In addition, she had attended a number of management and leadership courses besides an ethics course offered by the Ethics Institute of South Africa.


CEO Leratong Hospital

Presenting with Gladys Bogoshi on Lessons from Leader Behaviour Changes at Two Gauteng Hospitals

Grey is the Chief Executive Officer at Leratong Hospital, a position he has held since 2005 and as an Accounting Officer responsible for giving direction, coordinating management and administration for an 855 bedded Regional hospital with over 1700 staff members. Grey is a firm believer in leadership through team work and encouraging staff to find solutions to their day to day challenges. Under his leadership, the hospital has earned numerous awards and accolades both from National and Provincial government Departments. The latest of these accolades was the Centre for Public Service Innovation Award for the Obstetrics & Gynaecology “one stop” project in 2015.


CEO Groote Schuur Academic Hospital


CEO Groote Schuur Academic Hospital

Presenting on Deploying Lean Principles throughout Groote Schuur Hospital, to build a culture of Continuous Improvement

Bhavna is the Chief Executive Officer at Groote Schuur Hospital in Cape Town, a 975 bedded, 3764 staffed hospital. She qualified as a medical doctor at the University of Cape Town and was in private practice for 8 years before completing her specialist degree in Public Health. She also holds a BSc degree, a Fellowship in Family Medicine and a Masters in Bioethics and Health Law. She has been working in a management capacity at Groote Schuur Hospital since 2001, starting as a registrar, then as the Manager Medical Services, then as the Senior Manager Medical services and now as the CEO, since 2013. Her interest is in leadership development and continuous improvement processes.


Nursing & Quality Executive Life Healthcare Group

Presenting on a Customised Improvement Approach at LIFE Healthcare Group

Sharon joined the Life Healthcare Group in 2001 as National Training and Development Manager. She is currently responsible for quality, nursing practice, infection prevention and control and the Life College of Learning. She is past president of the Nursing Education Association and past vice-chairperson of the South African Nursing Council. She is also a trustee of the Nursing Foundation of South Africa. She is committed to life-long learning, quality and patient-centred care. She is responsible for the planning, design and roll-out of Lean within the Group.


CFO Western Province Blood Transfusion Service

Presenting on a New Way of Working at Western Cape Blood Transfusion Services

Nicky Du Toit is the Director of Corporate Service as well as the Chief Financial Officer of the Western Cape Blood Services (WCBS).

Prior to WCBS, Nicky spent 27 years in finance and business development leadership roles in companies such as Agrihold, Division of Sentrachem (Agriculture) and HBC corporate Outsourcing (10 years Consulting Partnership). She is passionate about Business intelligence systems because of the factual and real time data it provides and utilises this as the first indicator in detecting problem areas. Nicky recognised that the implementation of a Lean Management system, at the WCBS will provide the much need metrics to increase customer value and reduce waste. She currently manages the Lean implementation Project.

Nicky received her B.Compt Degree from UNISA and her Advanced Certificate in Tax from UP.


Medical Doctor Western Cape Health

Presenting on Respect for People

Heather is a medical doctor turned improvement scientist. She works with staff in the Western Cape provincial health system to improve patient care processes, with the joint aims of improving health outcomes and creating a greater level of joy in the workplace. She Leads the Revolution Team for the Western Cape Emergency Medical Service for the Western Cape Department of Health.

She is an honorary lecturer for the faculty of Emergency Medicine at UCT, where she teaches Patient Safety and Improvement Science as part of their Masters programme.

In 2014, Lean Institute Africa awarded Heather the De Beers Diamond Award for “Excellence in making South Africa a better place for all”.


Director Lean Institute Brazil

Video Presentation on Capability Development: The Lean Global Network Initiative

Flavio is a Director at the Lean Institute Brasil and MBA professor at Fundação Getúlio Vargas since 2013 (São Paulo, Brazil). He joined the team in 1999, as trainee, days after the institute’s foundation. Flavio graduated in business management in 2002 after which he spent some months inside Toyota to better understand TPS and develop his lean skills. Responsible for many successful lean transformation initiatives in different business environments, Flavio is now focused, with the help of many others, on bringing lean healthcare to Brazil and consolidating it.


Chairman Lean Institute Africa

Presenting on Reflecting on your Behaviours and Routines

Norman is the founder of the Lean Institute Africa, a Lean Executive Coach and formerly a Professor of Business Administration at the Graduate School of Business, University of Cape Town. He was among the first researchers in South Africa to introduce innovative manufacturing and supply chain improvement concepts such as Lean. In recent years he has focused on implementation of lean management in the South African public health system although his experience spans across the mining, manufacturing and service sectors. He teaches on executive programmes at UCT and elsewhere. He continues to research the area of process improvement, with particular attention to large-scale systems.

Venue & Accommodation


The Lean Healthcare Summit 2019 will take place at the Focus Rooms in Johannesburg. Traffic times in Johannesburg are unpredictable, so please factor this into your travel time.

The Core, 1st Floor, Cnr Leeuwkop Rd and Kikuyu Rd, Sunninghill, Johannesburg
011 844 0802 | 086 557 0508 |


Please contact the hotel directly to secure your booking.

City Lodge Fourways

7km from the Summit Venue.
011 244 6000 | Email |

Southern Sun Monte Casino

7km from the Summit Venue.
011 367 4367 | Email |

Holiday Inn Woodmead

5km from the Summit Venue.
011 260 4000 | Email |

Presentation Abstracts



Tsebo Group are the leading established remote site and integrated workplace management solutions provider across Africa Middle East. We provide facilities management, remote camps, catering, cleaning, protection, hygiene, energy management and procurement services. Our knowledge of the continent, on-the-ground capacity and international standards make us the partner of choice for businesses wanting to take full advantage of the economic opportunity that Africa presents.


CCI-GrowthCon’s key focus is driving sustainable performance improvement, which includes revenue growth, improved service delivery, enhanced capability, waste reduction and capital investment reduction or deferral. Return on investment at client sites generally exceeds 300% over two years.

With offices and consultants in Gauteng, Durban, Cape Town, Lagos, Nairobi and Kuwait City, our team of over 50 consultants provides a well distributed footprint in Africa and the Middle East. We fully subscribe to the principles of South Africa’s transformation plans and are committed to achieving employment equity in our business.

Our consultants have vast experience in delivering excellence in the end-to-end supply chain, coaching your line managers in the workplace, and with knowledge and expertise spanning a range of industries and services sectors.



The Graduate School of Business, University of Cape Town, has over the past 50 years charted its own distinctly African path. Year after year, our school is recognised by our global peers at the Eduniversal World Convention and in the QS Global 200 survey as the top business school in Africa. The GSB is one of only three business schools in Africa to have the prestigious triple-crown accreditation (AACSB, AMBA & EQUIS).

Our school is also a member of and accredited by AABS, a unique African accreditation, which promotes excellence in management education in Africa through collaboration, capacity building and quality improvement. Our teaching, learning and research is directed towards building a more economically prosperous, more equitable, and more integrated continent. Our faculty is inspired to transform innovative ideas into relevant solutions for emerging market problems and to generate top-notch teaching materials to help others to do the same. The school is constantly investing in quality scholarship and strong partnerships to support these aims. Through initiatives like the Bertha Centre for Social Innovation and Entrepreneurship and the Allan Gray Centre for Values-based Leadership we seek to build a new kind of business school: one that is rooted in values and enables positive new ways of thinking and acting in business to achieve sustainable success. We offer a range of study options, from our academic programmes, including the MBA and the Executive MBA, to Executive Education short courses as well as masters and doctoral studies. Our campus is located in the heart of the City of Cape Town – one of Africa’s most vibrant and culturally diverse cities.


Life Healthcare Group offers access to specialist focused, multi-disciplinary hospital and related healthcare services. With a focus on quality and clinical excellence – we place our patients at the centre of care. We operate a network of facilities in southern Africa; Alliance Medical across the United Kingdom, Italy and Ireland – with participation in 10 geographies; and Scanmed S.A. in Poland.


PrionTex (Pty) Ltd is a leading South African specialist medical textile company founded in 2001, supplying over 200 hospitals nationally with high quality drapes, gowns and procedure packs.

The company was established to address the risks of ineffective protection and high linting that cotton introduces in the theatre environment. Our surgical gowns and patient drapes are made from technical textiles that compare with the best in the world and are certified according to the highest international standards.

The company’s manufacturing and processing facilities are in Cape Town, Durban & Port Elizabeth, and the Gauteng plant is ISO 13485 accredited.

The Priontex product portfolio includes:

  • Single-use and reusable surgical drapes and gowns
  • Customised procedure packs and trays
  • Gauze swabs & ABD’s
  • Blood safety lancets
  • Medical consumables
  • Theatre scrub suits and attire
  • Decontamination cleanroom attire
  • Outsourced theatre drape and gown and decontamination processing service


Authentic Consulting enables continuous business improvement capability in companies, commencing with strategic alignment, Lean maturity assessment, and followed by a structured, modularised Lean implementation methodology. Included in this approach, people are capacitated through a coach-the-coach method, whereby knowledge and skills are transferred to a critical mass within the organisation. Projects are identified and trough a systemic problem solving approach, solutions are implemented resulting in business success.

Over a span of more than 25 years, several hundred companies in different industries and countries were assisted with this approach. Through a range of experienced and seasoned consultants, Authentic Consulting assist companies to customise the Lean implementation approach to suite the company and the industry.


TLC is an international training and consulting company. TLC assists clients to define their purpose, improve their performance and increase their enterprise value.  They support their local business community and enterprises around South Africa to improve productivity and reduce the cost of doing business in this country. We are a trusted business improvement and Lean Six Sigma partner since 2001.


Catalysis got its start in 2008. We are the first organization of our kind to exclusively focus on educational programs and resources designed to transform healthcare value. We are a mission driven, not for profit organization. It is our ultimate goal to transform the healthcare industry. We do this through careful research that includes listening to healthcare leaders and sharing best practices and innovative thinking that results in system change.

Resources from Catalysis enable leaders to dramatically improve their healthcare systems, change organizational behaviors, and enhance the delivery of patient care while lowering its cost.