By John S. Toussaint, MD, and Montgomery “Monk” Elmer, MD This is taken from the Catalysis website, with permission from Dr John Toussaint and Dr Montgomery Elmer, the authors: "The spread of “best practices” is important in today’s rapidly evolving health care...

FEATURE – Only when we go where the action is, do we begin to truly understand the work. Rose Heathcote joins the Emergency Medical Services in Cape Town for a day. Words: Rose Heathcote, who took part in the ride along while she was CEO of Lean Institute Africa. How...

INTERVIEW – A private healthcare group in South Africa has carefully studied the unique challenges it faces and customized its approach to improvement accordingly, embarking on a lean journey to better patient care. Interviewee: Sharon Vasuthevan, Nursing and Quality...

INTERVIEW – Rose Keanly discusses the role of lean in a strategic business transformation in the financial services sector and the dos and don’ts of bringing lean to a large organization. Rose Heathcote: What triggered the need for a transformation at Old Mutual? Rose...

In our work with organisations and people embarking on the Lean Transformation Journey we often hear people say that “buy-in” by top management is an essential success factor. Indeed, research confirms that top management commitment is a critical success factor for...

“It is impossible to overestimate the importance of 5S,” he said. “Really?” I asked myself. The CEO of a major Japanese process improvement consultancy told me this in 1992, in Nagoya. What do you think? Is it that significant in driving improvement and the ‘Kaizen...

The CEO of a hospital in Johannesburg looks back to the last five years to reflect on a lean healthcare transformation that is creating positive outcomes for patients. The South African healthcare industry must look after 53.7 million people, 84% of them in the public...

Our Chairman, UCT Graduate School of Business Emeritus Professor, Norman Faull, will be one of the judges of the African Kaizen Awards (AKA) Examination Committee. The Awards are part of the African Kaizen Conference 2019, organised by JICA and NEPAD, taking place in...

COLUMN – In her first column, the author reflects on the role of leadership in striking a balance between the enthusiasm for change and the need to involve everyone in a transformation. Words: Rose Heathcote, CEO, Lean Institute Africa I had a terrific time this past...

Is there any principle more core to the heart of lean than relentlessly focusing on the customer? How many companies have strayed from customer focus as their strategic North Star? Who cannot tell at least one story of poor customer service, irritating chatboxes,...