Build the Skills to Improve Performance, Reduce Waste and Create More Customer Value
In today’s competitive business environment, organisations need employees and leaders who can identify inefficiencies, solve problems effectively and continuously improve the way work gets done.
Our Operational Excellence and Process Improvement Training provides a practical introduction to the principles, systems and tools used by high-performing organisations around the world to improve productivity, quality, customer satisfaction and team performance. Drawing on proven Lean management practices, this course equips participants with the knowledge and confidence to identify improvement opportunities and implement meaningful change in their workplace.
Through interactive learning, real-world examples, case studies, simulations and group exercises, participants gain practical skills that can be applied immediately within manufacturing, healthcare, government, service industries, logistics, retail, financial services and other operational environments.
Why Operational Excellence Matters?
Many organisations struggle with:
- Inefficient processes
- Delays and bottlenecks
- Excessive costs
- Poor communication between teams
- Rework and quality issues
- Inconsistent service delivery
- Limited visibility of performance
- Low employee engagement
Operational Excellence provides a structured approach to solving these challenges by focusing on customer value, efficient processes, effective leadership, and continuous improvement.
By developing a culture of improvement, organisations can increase productivity, improve customer experiences, reduce operational costs, and create sustainable long-term growth.
Face-to-face
21-22 July 2026
CAPE TOWN
“This course has empowered me to see the operations and our issues at a glance. This is a critical cog in creating a culture of continuous improvement."
Who Should Attend?
This course is suitable for:
- Business leaders and executives
- Operations managers
- Team leaders and supervisors
- Process improvement practitioners
- Project managers
- Quality professionals
- HR and organisational development teams
- Manufacturing professionals
- Healthcare professionals
- Government and public sector employees
- Anyone interested in improving workplace performance and operational effectiveness
No prior experience is required, making this an ideal starting point for individuals beginning their Operational Excellence, Lean, or Continuous Improvement journey.
Benefits for Individuals
Participants will gain the ability to:
- Identify opportunities for improvement
- Improve productivity and efficiency
- Reduce waste and unnecessary costs
- Understand customer-focused improvement
- Apply practical problem-solving techniques
- Contribute to organisational performance improvement
- Support operational excellence initiatives
- Build confidence in leading change
Benefits for Organisations
Organisations that develop Operational Excellence capabilities can achieve:
- Increased productivity
- Improved customer satisfaction
- Reduced operational costs
- Better employee engagement
- Stronger problem-solving capabilities
- More efficient processes
- Improved service delivery
- Sustainable continuous improvement cultures
What Will The Training Cover?
This practical course introduces participants to the key principles of Operational Excellence and Lean thinking, helping them understand how organisations can improve performance while creating greater value for customers.
Key Topics Include:
Understanding Customer Value
Learn how successful organisations identify what customers truly value and align processes around delivering that value consistently.
Identifying Waste and Inefficiencies
Understand the common causes of wasted time, effort, materials, and resources, and learn how to eliminate activities that do not add value to customers.
Improving Process Flow
Discover how work moves through an organisation and how improving flow can reduce delays, improve turnaround times, and increase productivity.
Introduction to Process Mapping
Learn how to visualise and analyse business processes using Value Stream Mapping and other practical improvement tools to identify opportunities for improvement.
Workplace Organisation and Efficiency
Explore practical methods for creating organised, productive, and efficient workplaces through structured workplace organisation techniques and visual management systems.
Performance Measurement and Visual Management
Understand how to make performance visible, track progress effectively, and create accountability through simple visual management practices.
Standardised Work and Consistency
Learn how standard work helps organisations improve quality, reduce variation, and create a foundation for continuous improvement.
Continuous Improvement Thinking
Develop the mindset and practical skills required to identify problems, engage teams, and implement sustainable improvements over time.
Course Structure
Delivered through structured facilitated sessions that include group activities and case studies enabling you to apply your learnings to real-life scenarios.
Why Choose Lean Institute Africa?
Lean Institute Africa is part of the global Lean community and provides practical, experience-based learning designed to help organisations achieve meaningful and sustainable improvement. Our facilitators bring real-world implementation experience across manufacturing, healthcare, government, logistics, services, and other sectors. Training combines practical application with internationally recognised Lean management principles, ensuring participants leave with skills they can apply immediately in their workplace.
Start Your Operational Excellence Journey
Whether you want to improve business processes, increase operational performance, reduce waste, or build a culture of continuous improvement, this course provides the foundation you need.
Gain practical skills, develop a problem-solving mindset, and learn proven methods used by successful organisations worldwide to achieve sustainable business improvement and operational excellence.
Facilitator
Samantha Allen
Samantha Allen has extensive experience in a variety of industries within both the public and private sectors.
She has led the design and implementation of effective Lean programs in both the UK and SA, that ensure institutionalization of process improvement and Organizational change. Samantha has a passion for training and skills development and holds a Lean Six Sigma Black Belt and is a Prince 2 Project Practitioner.
He has work in a diverse range of industry sectors includes – manufacturing, management consulting, logistics, supply chain, banking and public healthcare. He is convinced that Lean Thinking can be a lifestyle and is applicable absolutely everywhere.
Face-to-face
Dates: 21 – 22 July 2026
Venue: GSB Campus, UCT
R 8,995.00 (ex VAT)
REGISTER & PAY
Group Discount
Register for 3 spots and get 10% OFF
