24-25 August 2026
Introduction To Lean Training Gaborone, Botswana
Certified: Graduate School of Business UCT
150+ reviews (4.8 of 5)
Lean Six Sigma
by Lean Institute Africa
Improve Productivity, Strengthen Performance and Deliver Greater Value to Customers
Organisations across Botswana are under increasing pressure to improve efficiency, reduce costs, deliver better services, and remain competitive in a rapidly changing business environment.
Whether you operate in mining, government, healthcare, financial services, logistics, utilities, manufacturing, or the service sector, sustainable success depends on your ability to continuously improve processes, develop people, and create greater value for customers.
Our Operational Excellence and Business Improvement Training provides a practical introduction to the principles, systems, and improvement methods used by high-performing organisations around the world. Built on internationally recognised Lean management principles, this programme helps participants understand how to improve performance, eliminate inefficiencies, solve problems effectively, and create a culture of continuous improvement.
Why Operational Excellence Matters
Many organisations experience challenges such as:
Operational Excellence provides a structured approach to addressing these challenges by helping organisations focus on what creates value for customers while reducing activities that consume time, money, and resources without delivering meaningful results.
The result is improved business performance, stronger customer relationships, higher employee engagement, and more sustainable organisational growth.
This programme is ideal for:
- Business leaders and executives
- Operations managers
- Government and public sector professionals
- Team leaders and supervisors
- Process improvement practitioners
- Quality professionals
- Human resource professionals
- Project managers
- Manufacturing professionals
- Mining industry professionals
- Healthcare professionals
- Financial services professionals
- Anyone responsible for improving organisational performance
No prior experience is required.
Lean Institute Africa has supported organisations across Africa in building operational excellence capabilities and developing sustainable improvement cultures.
As part of the global Lean community, our programmes combine internationally recognised improvement practices with practical application relevant to African organisations.
Participants benefit from experienced facilitators, interactive learning, practical simulations, and real-world examples that help bridge the gap between theory and implementation.
Organisations that develop Operational Excellence capabilities can achieve:
- Improved productivity and efficiency
- Better customer experiences
- Reduced operational costs
- Faster service delivery
- Improved quality and consistency
- Greater employee engagement
- Stronger leadership capability
- Better decision-making
- Sustainable continuous improvement cultures
This practical programme introduces participants to the foundations of Operational Excellence, Continuous Improvement, and Lean Thinking.
Through interactive exercises, simulations, case studies, and group discussions, participants will learn how successful organisations improve performance while developing capable teams and effective management systems.
Understanding Customer Value
Learn how leading organisations identify customer needs and align their processes, services, and activities to deliver value consistently.
Participants will explore how customer-focused thinking drives business performance and long-term success.
Identifying Waste and Process Inefficiencies
Many organisations lose significant time and resources through unnecessary activities, delays, duplication, waiting, rework, and poor process design.
Participants will learn how to identify common forms of operational waste and discover practical ways to improve efficiency and productivity.
This module introduces one of the core Lean principles: creating more value with fewer resources.
Process Improvement and Workflow Optimisation
Discover how work flows through an organisation and how poor workflow design can create delays, increased costs, and customer dissatisfaction.
Participants will learn practical methods for improving process flow, reducing bottlenecks, and creating smoother, more effective operations.
Introduction to Process Mapping
Understanding a process is the first step towards improving it.
Participants will learn how to map and analyse business processes to identify improvement opportunities, improve communication, and increase organisational effectiveness.
The course introduces Value Stream Mapping as a practical Lean tool for visualising end-to-end processes and identifying opportunities to improve customer value.
Workplace Organisation and Efficiency
A well-organised workplace improves productivity, safety, quality, and employee engagement.
Participants will explore practical approaches to workplace organisation, visual management, and performance visibility that can be applied in offices, service environments, operations, and production settings.
Standardisation and Consistency
Many organisations struggle because work is performed differently by different people.
Participants will learn how standardised work creates consistency, improves quality, reduces errors, and provides a foundation for sustainable improvement.
Problem Solving and Continuous Improvement
Strong organisations develop employees who can identify problems and solve them effectively.
Participants will learn practical problem-solving techniques and continuous improvement methods that help teams address challenges systematically and sustainably.
This module introduces Lean problem-solving concepts that help organisations move beyond quick fixes and address root causes.
Building a Culture of Continuous Improvement
Operational Excellence is not achieved through one-off projects.
Participants will explore how leaders, managers, and employees can work together to create a culture where improvement becomes part of everyday work.
The programme highlights the importance of leadership behaviours, employee engagement, teamwork, and accountability in driving long-term organisational success.
Start Your Operational Excellence Journey
Whether your goal is to improve organisational performance, reduce operational waste, strengthen customer service, increase productivity, or build a culture of continuous improvement, this programme provides the practical foundation to get started.
Develop the skills, knowledge, and mindset needed to improve processes, engage teams, and create lasting business results in Botswana’s evolving business environment.
Facilitator
He has work in a diverse range of industry sectors includes – manufacturing, management consulting, logistics, supply chain, banking and public healthcare. He is convinced that Lean Thinking can be a lifestyle and is applicable absolutely everywhere.
