An initiative to improve staff efficiency and reduce patient waiting times in Gauteng has proved to be a success. In 2015 the Lean Institute was asked to implement the principles of ‘lean management’ at four of Gauteng’s largest hospitals. http://www.capetalk.co.za/articles/307345/gauteng-hospital-waiting-times-down-thanks-to-lean-initiative Tags:8 WastesCustomer ValueLean Health CareValue Stream Mapping