Below is a short update on the GDoH & LIA service delivery improvement project with a focus on reducing waiting times:
We have been working with Cohort 1 as of November last year (Chris Hani Baragwanath, Leratong, Sebokeng and Kopanong). All of the hospitals have now been through their Rapid Process Improvement Workshops (RPIW) and we have been supporting them with coaching the past few months. Now that each hospital has set up their measurement systems, and we are starting to see more regular reviews taking place, their waiting times are steadily improving in most of the model areas. Every 6-8 weeks now we are encouraging them to get together with us for a Cohort Review – this means we gather at one of the hospitals with the each of the teams, and review how the hospital has progressed since everyone saw them at the RPIW. We conduct a Gemba Walk and then hear feedback from everyone on where they are and what their challenges are. Thereafter, Norman Faull (Lean Institute Africa’s Chairman) gives them a few slides on Kata Coaching and we use the time to reflect on what is working, and what needs further focus. So these pictures below are from our second review, which took place at Leratong hospital, to see how they are doing and to stimulate further learning and collaboration between the hospitals and their team members.
For more information on the project, please read this article by eHealthnews.
Medical Outpatients Gemba Walk